Collection of information
Personal information may be collected from an email sent by, a telephone call from or a Web form completed by a customer using a Website service or as feedback on our services.
For some services we may collect sensitive personal information and in these circumstances we will aim to get your explicit agreement to our using this type of information.
In all cases the information requested will be no more than is necessary to provide the service promised.
We do not use Google Analytics to track or collect any personally identifiable information of visitors to our site.
We will not associate any data gathered from this site with any personally identifying information.
Google will not associate your IP address with any other data held by Google, or try to link an IP address with the identity of the user.
Use of information
Any and all personal information collected is used only to monitor site usage, respond to enquiries or to carry out the service for which the customer supplied the information.
Where personal data is requested through forms, such data is only used for the purpose stated on the form and will not be given or sold to any third parties without your consent.
Retention of information
As a general rule we will not keep information longer than is necessary and while in our possession we will safeguard your personal information according to the requirements of the Data Protection Act 1998.
Personal data received as part of an enquiry are only retained as long as the enquiry remains open or for processing to obtain statistical information, in which case the data is anonymised.
Personal information collected by cookies is anonymous and held on a temporary basis.
Compliance with the Data Protection Act 1998
We will at all times comply with the requirements of the Data Protection Act 1998.
Explanation of technical terms
Used to locate and display web pages via a software application. The most popular ones are Microsoft Internet Explorer and Mozilla Firefox.
Message given to a web browser by a web server. The message is then stored by the browser in a text file called 'cookie.txt'. Cookies are used to enable a website to 'remember' whether a user has visited the site before and possibly to store marketing information about previous visits (items bought last time, pages visited etc.).
Cookies are also used to store temporary information as a user moves from page to page within a site (items in a shopping basket etc.). Such cookies are erased when the user session ends.
This information is converted to number format for statistical purposes, and all information relating to the individual is erased when the user session is ended. Users can set their browser not to allow cookies to be stored in their computer. To do this, please follow the instructions provided with your web browser software.
If you are connected to the Internet you have one, for example it may look something like this 220.127.116.11
A user's visit to a site begins when the user first accesses any page on a given site and ends after a visitor has left that site and not revisited it within a specified amount of time (normally 20 minutes) or when the user's browser is closed.
View statistics for the website.
Delivers (serves up) web pages to your computer.
An electronic application form in which the visitor inserts requested information and sends it to the owner of the website using the features available.